PRIVACY POLICY

OUR PRIVACY PROMISE

YOU CHOOSE - You can decide how you want to hear from us and you can change your mind at any time.
WE’LL PROTECT – We’ll keep your data safe, won’t sell it to any third parties and won’t keep anything longer than necessary.

Your privacy is extremely important to us. Please give the time to read this privacy notice as it provides you with details on how we collect and process your personal data and how you can check and update any of your personal data.

INTRODUCTION

This privacy notice sets out the details of how we collect and process your personal data through the use of our site: www.chichesterweb.co.uk. By providing us with your data, you warrant to us that you are over 13 years of age.

ChichesterWeb LLP is the controller and is responsible for your personal data (collectively referred to as “ChichesterWeb”, ChichesterWeb LLP”, “we”, “us” or “our” in this privacy notice).
Our contact details are:
Email address: info@chichesterweb.co.uk
Postal address: Forum House Business Centre, Stirling Road, Chichester, West Sussex PO19 7DN
Telephone Number: 07537 964486

If you are not happy with any aspect of how ChichesterWeb collect and use your data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first so that we can try and resolve them for you before an approach to the ICO is made.

THE DATA WE COLLECT

The personal data we collect from you means any information capable of identifying you as an individual. It does not include anonymised data.

We may collect the following types of data about you.

  • Identity Data may include your first name, last name, title, date of birth and gender.
  • Contact Data may include address, email address and telephone numbers.
  • Technical Data may include your internet protocol (IP) address, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing communications from us and third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. An example of this is where we review your Usage Data to calculate the percentage of users accessing a specific website feature. If we link Aggregated Data with your personal data so that it can directly or indirectly identify you, we then treat this combined data as personal data which, will be used in accordance with this privacy notice.

SENSITIVE DATA

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of a contract we have with you, and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data from and about you when you: Correspond with us via post, telephone and email; Fill in online forms to subscribe to our newsletters; submit enquiries; request marketing information; enter a competition, promotion or survey (via platforms such as survey monkey); or provide us with feedback. We may also automatically collect Technical Data about your equipment and browsing actions and patterns as you interact with our website. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details. We may also receive personal data about you from third parties, such as analytics providers such as Google Analytics and Twitter, advertising networks such as Google Display Network and Facebook and public sources such as Companies House and the Electoral Register based inside the EU.

HOW WE USE YOUR DATA - MARKETING COMMUNICATIONS

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to send you marketing communications where you have either given your consent or it is in our legitimate interests (where we need to perform the contract, we are about to enter into or have entered into with you or where we need to comply with a legal or regulatory obligation).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you have a service contract in place with us, or asked for information from us about our services, or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

You can ask us to stop sending you marketing communications at any time by following the opt-out links on any marketing communications sent to you or by emailing us at info@chichesterweb.co.uk at any time. We will never share your personal data with any third party for their own marketing purposes.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases of services, registrations, or other transactions.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [insert Link]

DISCLOSURES OF YOUR PERSONAL DATA

At times we may have to share your personal data with the parties set out below for the purposes as described in HOW WE USE YOUR DATA
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third party service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

DATA SECURITY

We store your personal data in customer relationship management software, cloud-based servers, finance management services, internal company servers and personal computers, office filing cabinets and mobile phones.

ChichesterWeb are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

THIRD PARTIES

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

KEEPING YOUR DATA

By law, we will only retain your personal data for as long as necessary to fulfil the purposes it is collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers/clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers/clients for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, data protection laws in relation to your personal data allow you the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@chichesterweb.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would however be grateful if you contacted us first if you do have a complaint so that we can try to resolve it for you.

A REQUEST FROM US TO YOU

It is very important the information we hold about you is accurate and up-to-date, so that we can provide you with the best possible service. Therefore, please let us know if your personal information changes at any time by emailing us at info@chichesterweb.co.uk Thank you.

CHANGES TO THIS PRIVACY NOTICE

The General Data Protection Regulation is new and the ICO is still issuing new guidance about how businesses should follow it. So, you may see updates to our privacy notice over the coming months. We will not send out automatic updates to this notice, so be sure to check back here should you need to familiarise yourself with how we collect and process your personal data. Thank you.

X